Please review our Terms of Service before using the service.
1. The content of JETeSIM (hereinafter referred to as "the Service") shall be as indicated on https://ooooo.jp.
2. The Company may change the content of the Service.
3. The service area of the Service shall be the regions designated by the Company in each country. The terms used in these Terms are defined as follows:
"The Service" refers to the prepaid wireless data communication service provided by the Company.
"Subscriber" refers to an individual who has purchased an eSIM to use the Service.
"Mobile carrier" refers to a mobile telecommunications carrier that has entered into a contract for the provision of wireless data communication.
"Wireless data communication" refers to wireless data communication provided by mobile carriers for the transmission of codes using packet switching.
"Subscriber line" refers to the telecommunications line used by the subscriber based on a contract related to the Service.
"Terminal equipment" refers to equipment of the type specified in the Regulations for Technical Standards Conformity Certification of Terminal Equipment (Ministry of Internal Affairs and Communications Ordinance No. 15 of 2004).
1. Subscribers shall agree to these Terms and other regulations regarding the Service and use the Service in accordance with them.
2. The Company may change these Terms. In such case, the terms of use of the Service shall be governed by the revised Terms.
3. When these Terms are changed, the Company shall publish the changes on its website or through the Service, and the revised Terms shall become effective from the revision date specified at the time of publication.
4. The Service and its content may be changed or terminated without prior notice.
5. The terms and conditions written in Japanese are the official contractual documents between the Company and the subscriber. Documents written in languages other than Japanese are translations for reference purposes and do not have the effect of official contractual documents.
The Company shall use personal information obtained from subscribers within the scope of the purposes of use stated in the "Privacy Policy (https://www.jtbcorp.jp/en/privacy/)" linked within the site, and subscribers shall apply for the Service with their consent.
1. The usage contract for the Service shall be established when the purchaser agrees to these Terms and applies for the Service through the method designated by the Company, and the Company registers the purchaser as a subscriber. The usage period shall be within the validity period of the purchased plan, starting from day 0 when activation is performed.
2. Activation cannot be performed during the regular system maintenance period from 22:30 on Tuesday to 8:45 on Wednesday (Japan time) every week.
3. If a procedure to add data volume using a coupon code issued by the Company (hereinafter referred to as "Coupon Addition") is performed during the service provision period, the service provision period shall be extended until the expiration date of the coupon.
4. When the usage period is extended by Coupon Addition, the usage period of the data volume shall be as follows:
(1) For data volume that was available before Coupon Addition, the period shall be from the date data communication was started until the expiration date of the applied plan.
(2) For data volume that became available through Coupon Addition, the period shall be from the date the additional coupon use was started until the expiration date of that plan.
5. Notwithstanding the preceding four paragraphs, if the data communication volume using the Service (including Coupon Addition) reaches the specified data volume determined by the Company, the provision of the Service shall be terminated.
Regarding the application as stipulated in Article 4 (Application for and Period of Use of the Service), the Company may not accept the application if it confirms that the subscriber falls under any of the following, and the applicant for the Service shall acknowledge this in advance:
(1) When there is a false statement, error, omission, or input omission in the application.
(2) When the applicant has previously had their qualification to use the Service or other services of the Company suspended or terminated.
(3) When the Company determines that there would be a hindrance to business operations or technical issues.
1. Subscribers shall be responsible for all information transmitted through the Service and for the use of the Service, except as expressly provided in these Terms, and shall not cause any inconvenience or damage to other subscribers, third parties, or the Company.
2. In connection with the use of the Service, if a subscriber causes damage to other subscribers, third parties, or the Company, or if a dispute arises between the subscriber and other subscribers or third parties, the subscriber shall settle such damage or dispute at their own expense and responsibility, and shall not cause any inconvenience or damage to the Company.
1. The communication area of the Service shall be the same as the communication area of the mobile carrier. The Service can only be used when the connected terminal equipment is within the communication area. However, even within the communication area, communication may not be possible in places where radio waves are difficult to reach, such as indoors, underground parking lots, in the shadow of buildings, tunnels, and mountainous areas.
2. In the case of the preceding paragraph, the subscriber cannot claim any damages from the Company for being unable to use the Service, except when caused by the Company's intentional act or gross negligence.
1. The Company may restrict communication time or the use of communication in specific areas when communication becomes significantly congested.
2. In the case of the preceding paragraph, when a natural disaster, incident, or other emergency situation has occurred or is likely to occur, in order to preferentially handle communications necessary for the prevention or relief of disasters, securing of transportation, communication, or power supply, or maintenance of order, and communications requiring urgent public interest, the Company may take measures to suspend the use of communications by mobile wireless devices other than those used by organizations designated by the Minister of Internal Affairs and Communications by public notice based on the provisions of the Enforcement Regulations of the Telecommunications Business Act (limited to those determined by agreement between the Company or mobile carriers and such organizations) (including measures to suspend communications to subscriber lines in specific areas).
3. The Company may restrict communication speed and data volume when data communication traffic exceeds the upper limit of network bandwidth in order to ensure fair use and smooth provision of the Service.
4. In the case of the preceding paragraph, the subscriber cannot claim any damages from the Company for the restriction of communication time, etc.
1. The Company may temporarily restrict communication when unavoidable circumstances arise due to technical or maintenance reasons, or other business-related reasons of the Company, or when restrictions on communication use by mobile carriers occur.
2. In the case of the preceding paragraph, the subscriber cannot claim any damages from the Company for the restriction of communication, except when caused by the Company's intentional act or gross negligence.
1. Subscribers acknowledge that the communication speed indicated by the Company for the Service does not represent the upper limit of actual communication speed, and varies and decreases due to connection conditions, the eSIM used by the subscriber, information communication equipment, network environment, and other reasons.
2. Communication speed is provided on a best-effort basis, and actual communication speed varies according to communication environment and network congestion.
3. The Company makes no warranties regarding the communication speed of the Service.
1. The use of the Service requires the use of a carrier profile of a GSMA-compliant RSP function or a subscriber identification module embedded in the terminal with such function, built into a smartphone or similar terminal.
2. The subscriber shall bear any damages caused by inadequate management of the eSIM, operational errors, or use by third parties, and the Company shall not be held responsible. Also, any charges incurred due to use of the eSIM by third parties shall be borne by the subscriber who is responsible for managing the eSIM.
3. No warranty can be provided for eSIM failure regardless of causes not attributable to the subscriber. However, for failures caused by the Company, the Company shall bear the obligation to replace the eSIM at its own expense (replacement with eSIM of a different type is not possible; the same applies hereinafter).
4. Subscribers shall not read, change, or delete the subscriber identification number (ICCID) and other information registered in the eSIM.
5. Subscribers shall not make any changes or damage to the eSIM that would interfere with the operations of the Company, mobile carriers, or third parties. If the eSIM fails due to causes attributable to the subscriber, the cost of replacement shall be borne by the subscriber. In this case, the subscriber shall pay the Company for the replacement costs.
6. Except as provided in the preceding paragraph, subscribers acknowledge in advance that they cannot return or exchange the eSIM.
1. The Company may suspend the provision of the Service in any of the following cases:
(1) When unavoidable for maintenance or construction of telecommunications equipment.
(2) When restricting communication use pursuant to Article 8 (Restriction of Communication Time) or Article 9 (Restriction of Communication Use).
(3) When communication use is restricted pursuant to the terms of mobile carriers.
The Company shall not provide compensation for damages or refund all or part of the Service fees for suspension of use based on this Article.
The Company may suspend the provision of the Service for a period determined by the Company when a subscriber falls under any of the following:
1. When actions that significantly interfere with or are likely to interfere with the Company's operations or telecommunications equipment for the Service are performed.
2. When the Service is used in a manner that causes significant hindrance to other subscribers.
3. When the Service is used in an illegal manner.
4. When the Company determines that the subscriber has violated the provisions of the subscriber's obligations set forth in these Terms.
5. When the Company determines that the subscriber has violated the provisions of the subscriber's obligations set forth in these Terms in the use of other telecommunications services contracted or previously contracted with the Company.
6. In addition to the preceding items, when the Company determines that the actions violate public order and morals, infringe on the rights of third parties, or interfere with or are likely to interfere with the Company's operations related to its services or the Company's telecommunications equipment.
1. When a subscriber whose provision of the Service has been suspended pursuant to the preceding Article, Paragraph 1, still fails to remedy the situation, the Company may terminate the usage contract.
2. When a subscriber falls under any of the items of the preceding Article, Paragraph 1, and the situation is found to cause significant hindrance to the Company's operations, the Company may terminate the usage contract without suspension of use, notwithstanding the provisions of the preceding paragraph.
3. When a subscriber violates the provisions of the Act on Prevention of Unauthorized Use of Mobile Phones, or when the Company determines that the subscriber is using or likely to use the Service for unauthorized purposes, the Company shall terminate the contract.
4. When the Company intends to terminate the contract pursuant to the preceding three paragraphs, the Company shall notify the subscriber in advance.
1. Subscribers acknowledge in advance that they cannot cancel the usage contract of the Service during the validity period of the Service.
2. If the subscriber does not receive the replacement eSIM after replacement support, the Service shall be cancelled on the date separately designated by the Company.
1. Unless otherwise provided in these Terms, subscribers shall pay the fees for using the Service (hereinafter referred to as "Usage Fees") to the Company at the time of applying for the Service, in accordance with the amounts, payment methods, and other conditions determined by the Company as specified in the individual regulations.
2. The Company may change the amount, payment method, and other conditions of the Usage Fees at any time at its sole discretion. When making such changes, the Company shall notify subscribers in advance or publish the changes through a method determined by the Company.
3. Except when the Company explicitly states otherwise, the Company shall not be obligated to refund any Usage Fees already paid to subscribers under any circumstances.
4. If a subscriber fails to pay the Usage Fees pursuant to these Terms, the subscriber cannot use the Service.
The Company may change the fees for the Service and the payment method by notifying subscribers in advance through a method the Company deems appropriate. However, the details of changes to the fees for the Service and the payment method may be substituted for notification to subscribers by posting them on the Company's website or in a place deemed appropriate.
1. Subscribers are responsible for the management and use of the eSIM obtained from the Company. The subscriber shall be solely responsible for any losses or damages incurred by the subscriber or third parties due to inadequate management or use of the subscriber's eSIM, and the Company shall not be liable for such losses or damages.
2. If a subscriber discovers that their eSIM is being used by a third party, the subscriber shall immediately notify the Company and follow the Company's instructions. The subscriber shall be solely responsible for any losses or damages incurred by the subscriber or third parties due to use of the subscriber's eSIM by a third party, and the Company shall not be liable for such losses or damages.
The Company makes no warranties regarding the Service, including communication availability, latency, or other communication quality. However, this does not apply when such damages are caused by the Company's intentional act or gross negligence. When the Company causes damage to subscribers due to causes attributable to the Company, the Company shall be liable for direct and ordinary damages incurred by subscribers within the range of the Service Usage Fees, and shall not be liable for special damages such as lost profits, regardless of foreseeability.
1. Subscribers shall maintain terminal equipment in compliance with the technical standards and technical conditions determined by the Company.
2. In addition to the provisions of the preceding paragraph, subscribers shall maintain terminal equipment (limited to mobile wireless devices) in compliance with the Radio Equipment Regulations.
3. Subscribers are responsible for keeping their terminal equipment (limited to mobile wireless devices) or telecommunications equipment (limited to mobile wireless devices) free from information security threats.
4. The Service can only be used on SIM-unlocked eSIM-compatible terminals that conform to the communication methods and frequencies of the country where you wish to use the Service. Also, the OS of the terminal must be the version specified in the individual regulations or newer. If the subscriber's terminal does not support eSIM, if the subscriber's SIM lock has not been released, or if the subscriber's terminal OS does not have the required version, the Service cannot be used even if the Usage Fees have been paid.
5. If a subscriber changes their device or has it repaired, the Service cannot continue to be used on the new device even during the usage period. To use the Service, a new application must be made and Usage Fees must be paid.
1. Regarding the use of communication, the Company cannot guarantee the quality of communication related to the telecommunications equipment of affiliated carriers connected through interconnection points, etc., except for the Company's telecommunications equipment.
2. Due to the level of technology related to the Internet and computers, the level of technology related to infrastructure such as communication lines, and the high complexity of the network itself, the Company cannot guarantee that the Service is free from defects with the current general technological standards.
1. The Company shall provide subscribers with technical support for the content determined by the Company regarding the use of the Service.
2. Except as provided in the preceding paragraph, the Company shall not be obligated to provide any technical services to subscribers, whether maintenance, debugging, updates, upgrades, or otherwise.
Subscribers shall not engage in the following activities in using the Service:
1. Acts that infringe on the copyrights or other intellectual property rights of other subscribers, third parties, or the Company.
2. Acts that infringe on the property, privacy, or portrait rights of other subscribers or third parties.
3. Acts that discriminate against, defame, or damage the reputation or credibility of other subscribers or third parties.
4. Acts connected to crimes such as fraud.
5. Sending or posting images or documents that constitute obscenity, child pornography, or child abuse.
6. Sending or posting false information, or altering or deleting information.
7. Profit-oriented activities through or related to the Service without prior approval from the Company, or activities intended to prepare for such activities.
8. Acts that interfere with the operation of the Service or servers and other equipment managed by third parties.
9. Sending advertising, promotional, or solicitation emails to other subscribers or third parties without permission, obstructing the sending and receiving of emails of other subscribers or third parties by sending large amounts of emails, or sending emails that cause or are likely to cause discomfort to recipients (harassment emails).
10. Using or providing harmful programs such as computer viruses, or supporting, promoting, or recommending such activities.
11. Acts that violate laws or public order and morals (such as prostitution, violence, and cruelty) or that harm other subscribers or third parties.
12. Transferring, lending, reselling, changing the name, pledging, or otherwise providing the Service as collateral.
13. Acts that promote the activities specified in the preceding items and acts that the Company determines to be likely to fall under the preceding items.
14. Other acts that the Company deems inappropriate.
The Company may collect and use information necessary to provide technical support and other services to subscribers regarding the Service. Subscribers acknowledge in advance that the Company may not be able to provide sufficient technical support and other services if the necessary information is not provided by the subscriber.
1. The Company may change, add to, or discontinue all or part of the Service.
2. When the Company discontinues the Service pursuant to the preceding paragraph, the Company shall notify subscribers a reasonable period in advance.
The Company shall not be responsible for the costs of modification or removal of the eSIM used by subscribers when modification or removal is required due to changes in technical specifications or other terms of provision related to the Service, or renewal of telecommunications equipment.
Subscribers shall not transfer their status as a subscriber or the rights and obligations under these Terms to third parties without the prior consent of the Company.
Even if any part of these Terms is found to be invalid or unenforceable, the validity of the remaining parts of these Terms shall not be affected and shall continue to be valid and enforceable in accordance with its terms.
The Company and subscribers shall resolve any questions arising regarding the Service or these Terms through good faith consultation between the two parties.
These Terms shall be interpreted in accordance with the laws of Japan. If litigation becomes necessary between the Company and a subscriber, the Tokyo District Court shall be the exclusive court of first instance agreed upon by the Company and the subscriber.
