Frequently Asked Questions

After purchase, a QR code will be sent to your registered email address. It can arrive within minutes.
If you haven't received an email within 24 hours, please contact us.

Yes, you can.
Also, network conditions vary by country/region (4G/5G etc.), so please check the product page for details. (Your smartphone must be 5G compatible.)

Your current profile cannot be used on the new device, so please purchase again.

Yes, you can use tethering.
To use it, enable the tethering function from your device settings.

Our eSIM is data-only. Regular phone calls and SMS using a phone number are not available.
However, you can make calls using VoIP apps such as LINE or Skype.

An account is created when you purchase a data plan from the website.
Creating an account without purchasing a service is not possible.

No, there are no additional fees.
All data plans are prepaid, so there are no maintenance or fixed costs.

Of course! Our eSIM data service is completely prepaid, so you can purchase a new data plan each time you travel.
No charges are incurred during periods when you're not using the service.

Receipts are automatically sent via email.

The validity period cannot be extended.

A SIM card is a chip-type IC card that stores your contract information and is used by replacing the SIM card in your iPhone or smartphone.
An eSIM is a SIM embedded in devices such as smartphones from the beginning.
You can use it by downloading the eSIM profile that contains your contract information.

It is not possible to change an eSIM to a SIM card.

The profile can only be downloaded once. Please be careful not to download it on the wrong device.
Once downloaded, if you delete the profile, the service will become unavailable immediately, so please be careful not to delete it by mistake.

If you accidentally delete the eSIM or lose/damage your device, reissue is not possible due to the prepaid nature of the product.

After purchase and setup, you can start using it immediately.
The plan validity period starts when you first use data in a supported country.
Please complete the activation within 30 days of receiving the QR code.

Since each QR code is linked to an individual eSIM number, it can only be used once and cannot be used on multiple devices.

Nothing special is required.
You will need a credit card for payment.

Since this is a prepaid contract, changes cannot be made during the term. Please use up your data and then purchase additional data.

APN stands for "Access Point Name" which is a setting used on Android devices.
This setting allows connection from the mobile phone network to other networks.
iPhones generally do not require this as a basic operation.

Communication speed is "best effort" type and varies depending on local network conditions.
Please consider it as a general average speed, and depending on the region/country, 3G to 5G frequencies may be available.

URL////

Yes, it is possible.

Please check your spam folder as well.
Also, please verify that the email address you entered is correct.

Please check the list of supported countries. Also, please review your settings.

Please enter the code sent along with the QR code into your device's settings screen to manually add the eSIM.